SER­VICES

Vehicle maintenance is important, but it can be hard to remember when it's time for a checkup. The MyMazda app helps you stick to the recommended maintenance by providing reminders. This FAQ section also covers questions on roadside assistance and how to find the closest Mazda dealer.

SERVICE HISTORY    DEALERS        ROADSIDE ASSISTANCE

WHERE DO I FIND MY SERVICE HISTORY?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

SERVICE HISTORY

Why is my service history not updated despite my service being completed today?

Service history entries are usually updated 24hrs after a service has taken place. If your service history doesn’t appear to have been updated after this timeframe, please contact your servicing dealer or our Customer Service Team on customer_relations@mazdaeur.com.

What is a checklist PDF and how do I download it?

During certain services at your preferred Mazda dealer the staff will document the health status and any findings regarding your vehicle in a dedicated checklist PDF. Click on the download icon in 'checklist' section to open the dedicated checklist PDF, which will open in your smartphone/tablet PDF reader.

How do I find out about any deferred items which that might need to be replaced?

If you have had your deferred items replaced, yet the status still shows as ‘open’, or if you have any other questions about this section, it’s best to contact your last service dealer.

Where do I find my Service History?

Select ‘MyMazda’ from the main menu and select ‘My Services’. Here you will find all past services for review or download.

HOW DO I SEE WHEN MY NEXT SERVICE IS DUE?

A wrench indicator light will illuminate 500 miles prior to service requirement or 15 days before service is needed. Within the MyMazda app:

 

• Select ‘My Vehicle’ in the main menu
• Choose your car
• The due date and mileage appear below the image.

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on 'My Services' in the main screen or on the main menu under My Services. You can also click on your preferred Mazda dealer and request a service.

HOW CAN I REQUEST A SERVICE?

You can search for a specific dealer using the dealer search or by clicking on Service in the main screen or on the main menu under My Services. You can also click on your preferred Mazda partner and request a service.

DEALERS

How do I find my nearest Mazda dealership?

  • Select 'MyMazda’ from the main menu and tap 'MyMazda Dealer'
  • Use your current location to find the nearest dealership
  • If you prefer you can search using location name or dealer name using the relevant search boxes

IF I WANT TO GO TO A DIFFERENT MAZDA DEALER THAN MY USUAL ONE, HOW CAN I FIRST SEE WHAT SERVICES ARE OFFERED?

Please have a look at ‘Dealers’ and review the listing of services that each individual dealer provides.

HOW DO I FIND MY NEAREST DEALERSHIP?

• Use your current location to find the nearest dealership
• If you prefer you can search using location name or dealer name using the relevant search boxes
• Select 'MyMazda’ from the main menu and tap 'MyMazda Partner' for your last servicing partner

HOW DO I RECALL A ROADSIDE ASSISTANCE?

• Select ‘My Vehicle’ from the main menu.
• Select ‘Roadside assistance’ from below the car. It will display the address of your current location so you can inform the roadside assistance team when you call (make sure your phone location settings are switched on to display the address of your current location).
• How to call: a contact phone number or call button will be displayed so you can call directly for assistance.
Please note that additional costs may occur if you call a Roadside Assistance service in another country. Check with your mobile phone operator for more details.

FURTHER FAQ SECTIONS

To ensure no questions remain unanswered discover, explore the answers to the most frequently asked questions in the other categories.

GENERAL

MyMazda is an app that provides you with information about your vehicle, such as its service history and manuals, and it can help you find a Mazda Partner or get updates about recalls. You can also contact roadside assistance using the app. If you have a Connected Vehicle, you can also access many other features like remote control, vehicle finder and send a destination to your car.

 

GENERAL

WHAT IS MY­MAZ­DA?

MY PROFILE

Simply log-in with your email address, and enter the validation code you will receive via email, to verify it. Then enter your phone number. You will receive a validation code via SMS. Enter this to verify your phone. You will then be asked to enter your personal details to complete your account. And once you are set up, you will be able to add your vehicle details.

 

MY PROFILE

HOW DO I REGISTER?