MY PROFILE

Everything you need to know about your account settings: how to edit your profile, change app or language settings, edit personal details, and even how to register or delete your account. This is also where you can dig into advanced features, such as adding additional drivers and managing push notifications.

HOW DO I REGISTER?

Simply log-in with your email address, and enter the validation code you will receive via email, to verify it. Then enter your phone number. You will receive a validation code via SMS. Enter this to verify your phone. You will then be asked to enter your personal details to complete your account. And once you are set up, you will be able to add your vehicle details.

MY MAZDA ACCOUNT SETTINGS

How do I change my customer details?

1 Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
2 Tap Profile
3 Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
4 Tap on “Change Email” ; "Change Password" or "Edit Profile"
5 Edit your customer details and click "Save" to save changes

What if I'm already registered for a MyMazda account?

If you're already registered for a MyMazda account, you can simply enroll another eligible vehicle to take advantage of Connected Services.

How can I delete my MyMazda account?

1 Go to “hamburger menu” (i.e., three vertical lines icon) on the top right of the app screen
2 Tap Profile
3 Tap on “more options menu” (i.e., three vertical dots icon) on the top right of the app screen
4 Tap on “Edit Profile”
5 Select ‘Delete Your Account’

• You will be asked to confirm your request. Once confirmed you will be logged out of MyMazda you're your account is deleted.
• If you change your mind and want to return to MyMazda you will need to go through the registration process again. Please note, deleting your MyMazda account does not delete the customer details we hold for you.
• If you delete the MyMazda App from your device it does not automatically delete your MyMazda account, you would still have to follow above steps to fully opt-out of MyMazda.

CAN MUL­TIPLE USERS BE RE­GISTERED WITH ONE EMAIL?

No, additional users must use email addresses that are not currently used on the MyMazda app.

CAN MUL­TIPLE DRIVERS USE ONE AC­COUNT?

Yes, for connected vehicles, the primary driver can invite up to four 
other Connected Services drivers in MyMazda,
and later remove them at any time. To add drivers:

1 Go to "My Vehicle"
2 Tap “Manage Drivers”
3 If a spot is available, tap “+ Invite Driver”
 

If you change your mind, you can tap “Cancel Invitation” to retract your invitation.

HOW DO I ADD/INVITE A SECONDARY DRIVER?

Select "Manage drivers" in the "My vehicle" section and next tap invite driver by filling out the personal details of the secondary driver. 

CAN MULTIPLE USERS BE REGISTERED WITH ONE EMAIL?

No, additional users must use email addresses that are not currently used on the MyMazda app.

CAN MULTIPLE DRIVERS USE ONE ACCOUNT?

Yes, for connected vehicles, the primary driver can invite up to four other Connected Services drivers in MyMazda, and later remove at any time. To add drivers:

1 Go to "My Vehicle"
2 Tap "Manage Drivers"
3 If a spot is available, tap "+ Invite Driver"

If you change your mind, you can tap "Cancel Invitation" to retract your invitation.

For subsequent owners of the vehicle, how do we re-register the vehicle to the new owner and shut off data from the first owner?

New owner can simply override the Connected Services functionality from the first owner at any point via MyMazda app. New owner is alerted that they are taking over from another owner. The first owner is notified that services are terminated.

How do I add/invite a secondary driver?

Select manage drivers in the my vehicle section and next tap invite driver.

How do I cancel a secondary driver invitation?

In the my vehicle section you can choose the drivers tab to manage drivers and cancel invitations.

How do I define secondary driver permissions?

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected drivers name.

How do I remove a secondary driver?

In the my vehicle section you can choose the drivers tab to manage drivers and click on the selected driver's name.

I received an email inviting me to become a secondary driver, what do I do?

If you don't have a MyMazda account please install the app and register using the same email-address you received the invitation with. Once you login you will see the invitation and can accept. If you have a MyMazda account just click accept.

Why do I not see specific connected service features?

The secondary driver features are determined by the primary driver. If you can’t see a specific feature please contact your primary driver.

I have received an email saying someone else is a primary driver in my vehicle, what should I do?

The email you received means someone else has enrolled as the primary driver of your vehicle. If this person did this incorrectly, you can add the vehicle once more and do the enrollment process again.

If I sell my Mazda vahicle, will the next owner be able to see my data?

No, the new vehicle owner will not be able to view any of the previous owner’s data.

HOW DO I CHECK MESSAGES OR RECALLS?

You can check important messages, such as recalls and other vehicle status information – like battery charging levels – through the Notification Centre. Simply click on the message for more details. It also notifies you about any issues, including safety and security, as well as giving you news and updates from Mazda.

Will I receive news and service reminders on all my devices?

If you opt in to push notifications you will receive service reminders on all your mobile devices.

Why don't I receive push notifications?

Please check if you have your contact permissions set to allow notifications from MyMazda App within your device settings. You can also choose between different types of notifications.

FURTHER FAQ SECTIONS

To ensure no questions remain unanswered discover, explore the answers to the most frequently asked questions in the other categories.